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FAQ

Let us help you with most common questions

FAQ

Product

Does it replace my WMS or ERP?

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No, it does not replace your WMS or ERP. It functions as an add-on, making your current systems more powerful. You can also choose to not connect to your WMS and use it as a stand-alone application.

What hardware does the solution use?

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We only use off-the-shelf hardware and don't create our own. The solution works with a standard Android phone (optionally connected to an Intel Real Sense LiDAR camera. This camera is very cost-effective, powerful and is also used by advanced robotic solutions.)

Can the solution count boxes and partial pallets?

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Yes it is able to count individual boxes and partial pallets.

Can the solution work with QR-codes and barcodes?

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Yes it can read QR-codes and barcodes. When connected to your WMS, the system can use this information to recognize the coded products.

Does the solution do more than simply scanning barcodes?

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Yes it does. It doesn’t only count based on barcodes, but it makes a real-time 3D model of your pallets and boxes. Our AI engine will use this model to count each individual box. Refer to the "Use Case" page to find out where you can use the solution within your warehouse processes.

Can it count pallets and boxes at height?

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The general rule is everything you can see and count with your eye, the solution can also see and count. Depending on your warehouse configuration, if goods are stacked-up, you might have to take down the pallet or safely lift up your warehouse worker for counting purposes. The latter option will save considerable time and resources. Even if you need to take down a pallet, the solution could cut counting time up to 5 times.

Does your solution also work for my warehouse configuration?

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The largest share of warehouses are perfectly compatible with our solution. However, do get in touch with us to check your specific situation. In general, warehouses that store pallets and/or boxes work.

What happens after I have scanned my pallets or boxes?

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After you have scanned, you'll receive a report with the actual count and location of your items compared to the count in your ERP or WMS system (the exact configuration depends on your current systems). In case you choose not to connect with your ERP or WMS, you'll receive a stand-alone report stating the count and location of the goods you've scanned.
Inventory management app

FAQ

Uniqueness

How is it different from the competition?

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People are the masters of the unknown and offer most flexibility. That's why we focus on getting the most out of your workforce by augmenting them with smart solutions. Drones and robots generally have difficulty dealing with changing warehouse situations and offer significantly less flexibility. Apart from offering more flexibility, our solution is significantly more affordable as it only uses a phone instead of expensive hardware.

How is this solution different from my barcode scanner?

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A barcode scanner only scans barcodes. Our solution is able to count, verify, inspect and administer goods in your warehouse. Scanning barcodes is only part of the functionality we offer.
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FAQ

Implementation

Does it require training before usage?

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We designed the application in such a way that it can be used by anyone requiring the absolute minimum of training.

Does it require a WMS or ERP to function?

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No, it does not. Although we do recommend connecting to your WMS and ERP to get maximum benefits.

Does it need implementation before I can use the solution?

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No, it does not. However, in order to get maximum benefits, we do recommend connecting to your WMS or ERP.

How long does it take before I can use the solution?

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The counting functionality works out-of-the-box. However, in order to get maximum benefits, connecting to your WMS or ERP is recommended. Implementation time differs based on your current configuration. Please, get in touch to get an estimate.
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FAQ

Costs

Does the solution provide a positive ROI?

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Yes it does. An average warehouse can cut labor costs and downtime by about 60% after adopting the solution.

How much does it cost?

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We aim to offer significant value for each warehouse that is using our solution. We therefore make pricing work for you. Get in touch to get a quote.
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FAQ

Trial

Can I try the solution first?

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Absolutely! Please, get in touch to request a trial.

How fast can I try the solution?

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We can set you up in a couple days.
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info@pwh.ai
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+65 8324 1828
6 Raffles Quay #11-07
048580 Singapore
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